Question

Amazon: Contact the seller - that's how it works

Answer 1

Contact sellers on the Amazon Marketplace
1st step:
2nd step:

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Do you have any questions or problems regarding an order from a third party? We'll show you how to contact him..

Sometimes it can happen that you as a customer want to contact an Amazon retailer. This is the case, for example, if you need more information before buying or if a problem has arisen. But don't worry: it's very easy.

Contact sellers on the Amazon Marketplace

1st step:

Visit the page of the relevant Amazon provider. All you have to do is click on the seller's name for the item on offer . Alternatively, as a buyer, you can also look at your orders and click on the seller's name next to "Sale by" for the product you have purchased.

2nd step:

On the right side you will find the " Ask a Question " button . Click on it to be redirected to a chatbot. This is how you can send a message to the seller. Some sellers have also given an email address in the imprint . If you'd rather not try to contact Amazon via Amazon, you can often get in touch with the provider directly. Otherwise, you can also contact Amazon customer service directly if you have any problems, and they will then solve the problem for you.

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