Has your Instagram account been hacked or banned and you are looking for a way to recover it? Would you like some clarification on how the application works? Here are different solutions for contacting Instagram support and regaining control of your account..
Why Instagram decides to block your account
Instagram regularly strengthens its moderation system. It is also not uncommon for accounts to be banned or suspended overnight due to behavior contrary to the conditions of use of the social network.
Rest assured, most of the time these suspensions are temporary. When this happens, you can no longer log into your Instagram account or even post photos. An error message is then displayed on your application to inform you of your ban..
However, your photos are not deleted. They remain present on the servers of the social network but will no longer appear in the Discoveries tab. Obviously, Instagram will not formally tell you why you were banned. It would be too simple.
The causes can be many and varied. In general, these are practices or behaviors that can damage the reputation of the social network. Thus, if you use techniques close to spam (Follow / Unfollow, like in large numbers) or tools to increase the number of your subscribers, the platform can decide to ban you or even delete your Instagram account..
What should I do when my account is suspended?
Start by analyzing your account to try to determine the causes of this ban: same photos posted several times, repetitive use of the same hashtag etc ... Then delete all the tools and third-party applications on your smartphone that can access your Instagram account.
Log out completely from your account for at least 48 hours (smartphone, computer and tablet). Then open your Instagram app and enter your username and password.
If the problem persists, click on the warning message (or on this link https://help.instagram.com/contact/1652567838289083) in order to make a complaint to the support service. You will then receive an automatic email asking you to write a code on a piece of paper and then take a selfie.
A team will then take care of sending you the specific instructions for recovering your account. Please note that this process can take several days or even weeks depending on the case.
Contact Instagram support
Instagram's support service does not shine for the speed of its returns. Many internet users complain about the quality of customer service. You can also find on the net the telephone number of the Instagram help desk located in Palo Alto, California (United States).
If you dial this telephone number, you will come across an answering system with a voice menu (type 1 for an etc problem). Note that whatever option you choose, the voice will invite you to send an email to the support service or to go to the Help section of the Instagram site.
Please note, phone calls to the United States can be expensive depending on your plan. In short, it is better to avoid wasting time with this telephone number.
Obviously, like most social networks, Instagram has several contact forms allowing users to report problems. This is the most effective way to get in touch with the photo exchange platform.
- Launch your web browser
- Go to the Instagram site available at the following address: https://www.instagram.com/
- Click on the support menu at the bottom of the window
- Select one of the problems listed in the left menu
- If you cannot find an answer to your problem in the FAQ (Frequently Asked Questions), return to the home page of the support service
- Select the option Confidentiality and security then Report something
- Choose the problem you encounter in the left menu (hacked account, account usurping your identity, child protection, content inciting hatred, etc.)
- Then fill out the form, always trying to be as concise as possible. Support members have little time for each request
Instagram help service on smartphone
Instagram's support service is also accessible from the mobile app. To do this, simply launch the application and click on the profile tab in the lower right corner of the screen.
- Then press the Menu button at the top of the window
- Select the Settings option at the bottom
- Click on the Help section
- Select the option Report a problem then choose one of the proposals
- Then post your request in the form provided for this purpose
Once your request is validated, you will have to be patient. The probability of obtaining an answer as soon as possible remains low. Given the large number of Internet users registered with Instagram (more than a billion subscribers), the processing times for requests are relatively long.
