- As Amazon users, surely most of the time we will be satisfied with the operation with the purchase of items online , but on some occasions we will encounter delays in shipments or get lost.
- Amazon gives us some guidelines on what to do in those cases and has the Amazon Prime service so that your products arrive in the shortest possible time.
Although Amazon has become the main merchandise distribution firm in the West by offering a good service, sometimes things do not go as expected, and we experience certain inconveniences. If the product you ordered still does not arrive at your home, we will teach you how to track a lost Amazon package, and thus find it as soon as possible . You will see that it is not difficult, and you will gain peace of mind, of course..
As we said, these problems are not frequent by any means, but as prevention is better than cure, and as we are close to a new Christmas campaign, with what that implies in terms of pressure on electronic commerce and distribution, it is better to know the steps to follow in these cases.
With this in mind, we have decided to make a compilation or a quick list of steps to follow thanks to which you will be able to track an Amazon package that has to arrive at you and is delayed. It will take you only 5 minutes..
How to track a lost Amazon package?
If you are concerned that your package has been lost or stolen, Amazon recommends that you carry out an immediate investigation of its whereabouts , to know where it is, and evaluate the steps to follow.
- Go to your Amazon account and enter the Your orders section
- There, check the shipping address of the orders
- Look for a notice of attempted delivery, information about whether someone else accepted it for you, etc.
In case the package appears as delivered but you have not received it yourself or the person indicated to do so, we suggest you take a look at your mailbox, or any other place in the house where it might seem a good idea to leave a package. Sometimes, in certain localities, these liberties are taken..
If it still does not appear, we advise you to wait 48 hours , which is the maximum delay that Amazon indicates for the parcel delivery, trying to contact the company that is in charge of the delivery .
The latter because some home delivery companies make deliveries until late at night. That means that your package could be arriving at the last hour of the appointed day. Yes, when the day seems lost.
Tracking information using a web browser or the Amazon app is also not bad and can be a good guide. However, sometimes they are updated with a little delay, and that leads to confusion.
What to do if I have bought from an external seller?
If your missing order was sold and shipped by an external seller, it is usually better to contact the seller directly for help, communicating with him through the contact that he will have provided in the purchase itself, and following the instructions provided by Amazon itself. details for those circumstances.
On the other hand, if you consider that delivery security is important to you, there is always the possibility of subscribing to Amazon Prime , the monthly or annual subscription program that offers numerous daily benefits to customers, for a value of 3.99 euros per month or 36 euros per year.
Among its benefits, we can mention some such as free delivery in less time, ultra-fast grocery deliveries, and access to products the same day they are launched. It may be worth paying for it for you.
If you want to sign up for Amazon Prime, free trial period included, you can do so from this link .
If the delay is too long, and the times no longer serve your interests and needs, you may want to cancel the purchase. In that case, read about how to cancel an Amazon order before it ships.
