Changing mobile operators without changing phone numbers is now possible. But beware, this operation requires having in your possession the RIO code associated with your mobile number. How to get it, what is it for, how to use it? This guide answers all your questions..
What is the RIO code
Have you decided to change your telephone operator? Before canceling your old subscription, remember to choose the number portability option. This will save you a lot of worries and especially all the problems linked to changing your phone number.
You will be able to take out a subscription with another mobile operator while keeping your current number. To carry out this change, you just need to communicate to your new operator the RIO code attached to your SIM card..
What are the numbers in the RIO code
The RIO code also called Operator Identity Statement is in the form of a 12-character code. This identifier composed of both letters and numbers is not established by chance. Each number corresponds to information related to your package.
- The first two digits identify your operator: the number 01 concerns the operator Orange, 02 for SFR, 03 for Bouygues Telecom and 04 for Free Mobile.
- The third character allows you to define the type of contract taken out: P for individuals and E for companies
- The series of 6 alphanumeric characters corresponds to your contract number
- The last three digits are a control key assigned by the system used to verify and validate the information previously given.
Who to ask for the RIO code
There are several methods to get your RIO code very quickly. The simplest is to dial 3179 directly from the line you wish to cancel. This voice service, accessible 24 hours a day, 7 days a week, works with all mobile operators..
Once the phone is hung up, you will automatically receive a text message containing the RIO code as well as the expiry date of your subscription (unless you have a subscription without obligation). Important detail this call is completely free and therefore will not be deducted from your package.
In the event that this method does not work, you will need to contact your operator's customer service either by using the customer area via the website or by calling the after-sales service. Whatever mode you choose, remember to bring the customer identifier at the top of your invoice.
Once you have your RIO code, you will only have to communicate this precious sesame to your new operator. The latter will then be responsible for recovering your telephone number and taking all steps to terminate your old plan within a very short period (three working days maximum). All you have to do is slide the new SIM card into the drawer of your smartphone.
How number portability works
Since the Chatel law introduced in 2008, changing mobile operators while retaining their telephone number has never been easier. The procedures related to number portability have been greatly simplified. No more sending an acknowledgment letter or spending long hours on the phone. Everything can be done online with a few clicks.
With your RIO code, your new operator will take care of all the procedures. Your line will remain active and your correspondents will not notice anything. You will not need to notify your entire directory to inform them of your change in phone number.
The operation is completely transparent and completely free. Please note that it is possible to cancel a porting request at any time. This must be done at least two days before the date of portability.
Please note, this operation will automatically cancel the termination of your old plan. You will then find yourself in possession of two packages with two different telephone numbers.
