Unfortunately, it happens again and again that the Internet or the telephone goes down for a while. Regardless of whether it's just for a few minutes or an hour - nobody really wants to experience this scenario. In the event that it does happen, you can easily report the malfunction to Telekom. We have put together the most common methods for you.
Report the telecom malfunction to customer service
There are several ways in which you can contact Deutsche Telekom. There are two service hotlines, as well as a troubleshooting website and even a dedicated app. The first points of contact are two customer service phone numbers:
- for landline problems and internet failure: 0800 330 1000
- for mobile phone problems: 0800 33 02 202
Even if there may be waiting times there, you can communicate directly with your provider in this way. Of course, the numbers won't help you if you don't have a mobile phone and your landline connection is down. In this case, you can also report your telecom malfunction via this website. There you have the opportunity to get direct help with your connection via chat. If you prefer to write in general, you can also contact us via WhatsApp. You can also report a fault on your connection directly via a login. So you don't have to worry about your customer number or unnecessary queues.
You can report your fault directly on the website. If your network fails due to construction site damage, you can notify Deutsche Telekom via the Trassen Defender app . They will then take care of the damage as quickly as possible so that you can comfortably surf the Internet or make phone calls again..
This is how the Trassen Defender app from Deutsche Telekom works. By the way: You can also see whether there are reports of a fault with a network provider such as Telekom on the website allestören.de . This page acts independently of the network operators and is based on reports from affected persons.