Question

Adding Payback points online - is that possible?

Answer 1

How to add Payback points afterwards

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As a Payback customer, are you busy collecting points, but forgot your card when you last made a purchase? That shouldn't really be a problem..

Payback is a bonus program with which you can collect points when shopping with Payback partners. You can then exchange these for numerous rewards. If you forgot to show your card and were unable to collect points for your last purchase, you can credit yourself the points retrospectively.

How to add Payback points afterwards

So that you can have your Payback points added, you need the receipt for the purchase on which the barcode is located. However, if you have made a purchase online and forgot to complete it using the Payback app, it is not possible to receive the lost points retrospectively. Therefore, when buying online, always make sure that you shop using the Payback app or the payback.de website .

It is unfortunately not possible to add missing points online or via the app. Instead, you have the following options:

• At service terminals: Some Payback partners, such as Rewe or Penny, provide you with Payback service terminals at which you can add points. If you are standing at such a terminal, simply select " Nachpunkt " and then enter your Payback login details . Then all you have to do is scan the barcode on the receipt. The points will then be credited to your account.
• At checkouts from Payback partners: In some shops you can also have your points added at the checkout. This is only possible within the same day if you show your receipt and the deal is fair. However, there is no guarantee that your points can be added in this way. Only a few POS systems actually support this function.
• Via the service center: Sometimes it can happen that your points cannot be credited for technical reasons. So if you have shown your Payback card while shopping, but the points have not reached your account, you can contact Payback directly. This is very easy via the following link: https://www.payback.de/info/kontakt . Here you will not only find a contact form to fill out, but also a customer service phone number and even a postal address. Simply describe your request to the Payback customer service so that they can credit you with your points via the service center.

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