CausesSolutionsExpert opinionWarning
Sometimes, your headset may have problems loading, so it is necessary to take some steps to resolve the situation.
Causes
Your headset can not be charged if the charging cradle is damaged or defective. An alternating current (AC) adapter in poor condition is another cause of load problems. Damage to AC adapters can result from falling or contact with water or other liquids.
Solutions
Make sure you correctly insert your headset into the charging cradle. Verify that the AC adapter is also properly connected to an electrical outlet. Locate the LED light to see if the headset is charging. The device is fully charged in about two hours. Replace the AC adapter if it is not supplying power.
Expert opinion
Contact the support of the your device if your device still does not load. They can guide you through additional solutions steps.
Warning
Do not attempt to charge your headset with an AC adapter other than the one supplied with the device. Using a different adapter could cause an overload of power that can damage your headset.