+4 votes
10.6k views

Every time I want to add my credit card to make a purchase in an app or game I get this error [OR-CCSEH-05] I've been looking for days and I don't know any solution help me please :(


in Android by (552k points)
reopened by | 10.6k views

4 Answers

+3 votes
Best answer

Hello Goodnight. I also had the same problem until I solved it, it is not a problem of the application or the bank, but now that most cards have 2 versions, the physical and the digital, the digital is in the bank application with which check your balance, it should give you the option to activate it, and in case it is already activated, bring another card number and a cvc that changes every 5 minutes, if you enter the number and cvc of the virtual card instead of the physical one , they will succeed in adding the to Google play.

Greetings, I hope it helps you

by (552k points)
Hola, me parece que en la mayoría de los casos es solo la memoria caché, solución: Ingresar los nuevos datos de la tarjeta de crédito desde un navegador distinto al que usas siempre. Si usas google y te sale error, usa Firefox, Opera, Bing, etc.   
Abel

--

Hello, it seems to me that in most cases it is only the cache, solution: Enter the new credit card information from a different browser than the one you always use. If you use google and you get an error, use Firefox, Opera, Bing, etc.
I bought a virtual visa gift card for purchasing pubg mobile prime plus.......i added the card on my gmail 1st time easily....but it was not working for purchase prime plus... that's why i removed the card from that gmail....i did it for 3 or 3 times.....after that now i can't add it again in any gmail..can anyone help me ??..
Is it the bank to sort out this failing transaction or does it mean the card has not been activated OR-CCSEH-05
+3 votes

Welcome

In this case, you should contact Google Play telephone support. 

You can request a call (free of charge) from here:

Contact the Google Play support team

In the small window that will appear, select: "Android applications and games"> "Problems buying items"> "Request Call", fill out the form and wait a few minutes to receive the call. They are available from 09:00 to 23:59 (Monday to Friday) and from 10:00 to 21:00 (Saturdays and Sundays).


by (552k points)
+5 votes

I also had the same problem and it is for the security of your purchases when using your credit or debit card through Google pay .... just enter this address https://support.google.com/pay/contact/alt_account_verification and Fill out the form, it is important that you send the image of your identity card from both parties and the payment profile ID that they themselves leave you a Link to know your ID in addition to putting a name and your two last names on the form select the service Google affected in my case was Google pay because I could not enter my credit card to make purchases on Google and ready ..... they will send you some detail if you identified your identification problem, and ready that That is all ... even though I do not deny if it was difficult for me to find the account verification form.

by (552k points)
Ese problema ya me tiene cansado
--
This problem already has me tired
+3 votes

So, there is a problem: when you try to purchase any application on Google Play (purchase goods or bonuses in the game, link a new bank card), the smartphone displays the message “Transaction rejected: invalid payment method selected” . The most common cause of the problem is trying to use invalid payment methods. Let's try to understand the reasons:

1) First of all, you need to make sure that the selected payment method is valid . You cannot use the following methods to pay for purchases on Google Play:

  • electronic transfer;
  • bank transfer;
  • Western Union;
  • Money Gram;
  • virtual credit cards;
  • medical savings account;
  • transport cards;
  • payment with blocking of funds on the card.


In particular, such virtual cards as QIWI, Yandex Money, VirtuCard , etc. Google Payments is not officially supported, and as a result, the error "Transaction declined: Invalid payment method selected."

2) If, nevertheless, the payment method is acceptable , then for this case, Google has prepared a special page , which lists the reasons for the error with suggested solutions to the problem. However, in most cases, it is enough to perform the following sequence of actions:

1) Change the payment method:

  • Open Google Play Store;
  • Select the "Account" item in the Menu;
  • In the section "Payment methods" select "Other payment settings";
  • If necessary, please login to payments.google.com;
  • Select the payment method that you want to remove;
  • Click "Delete" and confirm your decision by clicking "Yes".


2) Delete your Google account:

  • Open "Device Settings";
  • In the "Accounts" section, select Google and then the account you want to delete;
  • Click on the "Menu" icon in the upper right corner of the screen;
  • Select “Remove Account.


3) Add Google Account:

  • Open the "Settings" device;
  • In the "Accounts" section, select Google and click "Add account";
  • Follow the instructions to add your account.


4) Add a payment method:

  • Open the Google Play app;
  • Click "Menu" -> "Account" -> "Add payment method";
  • Follow the instructions on the screen;
  • The new payment method will be added to your Google Account.


That's all. All manipulations boiled down to deleting the payment method that caused the problem and the Google account, and then adding them. This usually works, but if you have another way that you got rid of the error " Transaction declined: Invalid payment method selected ", please share your experience in the comments. Perhaps it is your advice that will help someone solve the payment problems in the Google Play Store.


by (552k points)

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