Error "not registered in the network" in Samsung
Your device displays the error message "not registered in the network" but receives a signal, you should verify certain things.
If you need help with any step, visit the Devices page , select your device and look for the steps.
Error "not registered in the network" in Samsung
- Check if the device shows any T-Mobile signal bar. If not, use Troubleshoot signal / no service instead.
- If you bring a phone from another provider to T-Mobile, you must unlock it before you can use it. Check Unblock your phone .
- Update the computer software to the latest version . You can do it through Wi-Fi if you do not have service. Visit the Devices page to know the current versions and the steps to follow.
- Restore the APN of the device.
- Check the Devices page to know the steps.
- For phones that do not belong to T-Mobile, see APN Settings and T-Mobile data for BYOD .
- Turn off the phone.
- Remove the SIM card and the battery, if possible. Wait a minute and put them back.
- Make sure the SIM card is inserted correctly, since the error can occur if the SIM card is not in the right place.
- Turn on the phone.
- If the error continues, contact us .
- If you can not call us, you can send us messages via chat (send us a message) , the T-Mobile Application , or social media ( Facebook , Twitter , Google+ ).
- Any of our contact options can communicate with someone who can examine the settings of your account and SIM card.
