The controversy aroused by the clamping of the iPhone to aging batteries has forced Apple to set up a battery replacement system at only 29 euros. But how do you take advantage of this offer? Are all Apple smartphones eligible for this program? This is what we will see in this guide..
Apple recognizes slow iPhone with end-of-life battery
Remember, last December, iPhone users noticed slowdowns on devices with old batteries. The information went around the world of media and social networks. Caught in the storm, Apple then admitted to having knowingly slowed down certain iPhones in order to preserve their autonomy.
Needless to say, this statement has caused uproar among many consumers. Whether real or not, planned obsolescence is a very sensitive subject with the general public. This story has also caused a buzz in all the media..
The fact that Apple wants to compensate for the drop in battery performance with a software trick is quite understandable. All batteries lose their effectiveness over time. And the iPhone is no exception to this rule. No one would like to see their phone suddenly stop. The problem is that the users were not informed of the installation of this device.
Crisis management: how Apple coped with the bad buzz
To silence the controversy and avoid all this degenerating into a crisis, the Cupertino company has set up a battery replacement program at 29 euros instead of 89 euros usually. This is a major turnaround in Apple's troubleshooting and support policy..
If you have an older iPhone you should consider this opportunity. Before you get started, start by checking the health of your iPhone's battery. In the link given above, you will find the procedure to know if your phone's battery is working properly and if it needs to be replaced.
Battery replacement: eligible iPhone
The program to restore a second youth to iPhone whose battery is aging is subject to a number of conditions. First, the replacement of the battery at a rate of 29 euros is applicable only once per device. Important detail, if your terminal has a valid warranty (manufacturer's warranty or AppleCare +), you will not be billed for the repair. On the other hand, the battery must have lost at least 20% of its initial capacity.
Note that the reduced battery replacement program will end on December 31. You will find below the list of devices affected by this operation.
- iPhone SE
- Iphone 6
- iPhone 6 Plus
- iPhone 6S
- iPhone 6S Plus
- iPhone 7
- iPhone 7 Plus
- iPhone 8
- iPhone 8 Plus
- iPhone X
The devices that were not on this list are not affected by the slowdown system implemented by Apple. It is therefore impossible for them to benefit from the replacement program at 29 euros. Repairs will be made at the usual rates.
Have you already changed the battery of your smartphone?
For users who have recently changed the battery of their smartphone (89 euros), do not panic nothing is lost. Depending on where the repair was made, Apple will offer to refund the difference (60 euros).
The refund request must be made online on the Apple website in the service section. The support service of the American manufacturer will then process your request as soon as possible. In the event that the battery change was made by a company that is not part of the Apple network, there is little chance that your request will succeed.
Or have your iPhone battery repaired
Apple offers different options for repairing its iPhone. The easiest way is to go to the Apple Store closest to you. Don't forget to make an appointment before by phone at the Genius Bar. It will save you from waiting long minutes.
If the Apple store has the part, your iPhone will go directly to the workshops. The repair is usually done in less than 30 minutes. This will give you time to discover the latest news from the brand. If the Apple Store does not have the battery in stock, the technician will offer to register you on a waiting list in order to be contacted later.
For those who cannot get around, the American firm has a parcel platform allowing it to send its device directly to the Apple repair center. To do this, you will need to program the sending of your device from the support page of the Apple website.
A delivery man will come directly to your home to pack and collect the phone. It will then take between 6 and 8 days to wait. This may pose some problems, especially for mobile addicts.
Note that Apple guarantees 3 months the installation of new batteries. This clause also applies to the replacement program at 29 euros. So if you have a device eligible for this program, it is in your best interest to contact Apple's after-sales service.