What is a Genius Bar? How to benefit from the advice of a Genius expert
Is your iPhone behaving strangely? Do you need expert advice? Make a reservation at Apple's Genius Bar. An iPhone specialist will help you solve your technical problem and, if necessary, offer you various tips for using your smartphone better..
What is a Genius Bar?
The Genius Bar is a concept particularly appreciated by users of Apple products. You make an appointment on the manufacturer's site to book a personalized session with an expert in the Apple store of your choice. Once there, a "Genius" will answer all your technical questions and try with you to find a solution to your problem.
If your device requires a small repair , it can even be carried out on site as soon as possible. For heavier operations, the Genius will fix with you the modalities of the intervention (duration of immobilization of your iPhone, details of the repair, possible costs, etc.)..
How to benefit from the advice of a Genius expert
In order to welcome its customers in the best conditions, Apple has set up a reservation system accessible directly from its website.
- You launch your usual web browser
- You open the Apple Helpdesk page
- You select the type of product for which you want help (iPhone, iPad, iPod, Apple TV, Mac, Apple Watch etc…)
- You then choose from the list the type of problem encountered (battery, system performance, Wi-Fi, physical damage, etc.)
- Then click on the option to make a reservation at the Genius Bar
- Then enter your postal code so that the system can suggest the Apple Store closest to you
- Choose your store from the list by clicking on select store
- Then enter your Apple IDs in order to benefit from the assistance service at the Genius Bar
Now you just have to set the date and time for the appointment with an expert depending on the availability of the store. A confirmation e-mail will be sent to you automatically at the end of the appointment booking procedure. In the event of a problem, Apple offers you the possibility of changing the time and day of your interview at the Genius Bar..
Finally, last important point, do not forget to save all your data before going to the Apple Store. Depending on the issues encountered, the Genius may need to perform a reset on your iPhone.
