A relaxed evening in front of the television - unthinkable without a remote control. It is all the more annoying when the TV set simply no longer reacts to keystrokes. We'll show you what you can do in such a case.
Is the remote control the problem?
Switch off the TV set on the device itself and pull out all plugs. Then just plug in the mains plug and switch the TV on again on the device. Then press the "Menu" button or the "Home" button on the remote control. If the remote control doesn't work, do one of the following:
Check the remote control batteries
Old, weak batteries can be a cause of the remote control not working. Weak batteries are usually indicated by having to hold the remote control closer to the device or position it more precisely before the TV reacts. To be on the safe side, replace the batteries in the remote control if you haven't done so recently..
Check infrared sensor
Another source of error could be the infrared sensor on the remote control. To ensure perfect communication between the TV and remote control, there must not be any objects that could interfere with the signal between the two devices. Indoor plants, pieces of furniture or loudspeakers can accordingly cause interference between the TV and remote control. Lamps can also interfere with the exchange of information. Make sure there is a sufficiently large distance between the objects and the TV and also check whether the sensor on the remote control is dirty.
The TV itself can also be to blame
If your remote control still does not work after following these steps, the problem could of course be with the TV itself. So check whether the television can be controlled with the integrated control buttons. If this is not the case, a software error or, in the worst case, even a defect in the device is possible. The latter makes a repair of the device inevitable. In the event of a software error, you should first reset the device to the factory settings. You can then run a software update. If this still does not lead to the desired result, the only thing left to do is to repair or replace the device..
