Solved: There was a problem resetting this pc (Windows 10)

Question

How do you fix there was a problem resetting this PC?

When I try to reset my PC it says there was a problem?

How do I force a factory reset on Windows 10?

What do you do when automatic repair doesn't work?

Answer 1

Method 1. Solve the problem "There was a problem resetting the PC" using the command prompt
Method 2. Make clean installation of Windows 10/8 / 8.1 using Media Creation Tool
How do you fix there was a problem resetting this PC?

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How do you fix there was a problem resetting this PC?

Now the problem of resetting Windows 10 with the error message "There was a problem resetting your PC" seems to be increasingly serious. There are more and more users who report this problem and ask for help online. Therefore, here we compile some possible ways that some users have confirmed that they are useful to solve it. You can try them one by one, and the following solutions also work for Windows 8 and 8.1.

Method 1. Solve the problem "There was a problem resetting the PC" using the command prompt

1. Go to Settings > Update and security > Recovery > Advanced startup , click Restart now.
2.In the new window, select Troubleshoot > Advanced options > Command Prompt.
3. Then, select the administrator account.
4.Now provide the credentials for the administrator account you chose in the previous step.
5. Finally, in the command prompt window, type the following commands and press the Enter key after each one:

cd% windir% \ system32 \ config 
ren system system.001 
ren software software.001 

Then close the command prompt window, which will take you to the Windows Recovery Environment screen. Select the Continue option to access your operating system. After restarting, you will see that the error 'There was a problem resetting the PC' has already been fixed.

Method 2. Make clean installation of Windows 10/8 / 8.1 using Media Creation Tool

1. Click the following link to create an installation medium for Windows 10/8/8 using the Media Creation Tool.

https://www.microsoft.com/es-es/software-download/windows10

2. Insert the installation media you created and then restart your PC.

3. On the Windows installation screen, select Repair your computer.

4. On the Choose an option screen , select Troubleshoot . There you can use the safe mode. Select Advanced options > Reset this PC > Delete all .

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Comments

Well backtothefuture, NO. Solution #1 did NOT work on my ASUS GL552VW x64 laptop with an Intel(R) Core(TM) i7-6700HQ processor [CPU @ 2.60GHz, 2592 Mhz, 4 Core(s), 8 Logical Processor(s)], because:

1. You did not proofread your suggested Command Prompt syntax in command #1 (you missed the required space after the "cd" command -AND- there should be NO spaces before or after those "\" backslashes). And...

2. You (apparently) did not proofread your suggested Command Prompt CONTENT in command #2, because typing it as you published results in "The system cannot find the file specified."

3. Furthermore, your "helpful" link to the M$ software download page takes us to the ESPAÑOL version? No very "helpful" for those of us who are not fluent in ESPAÑOL.

So, lovely. I have to find help elsewhere. Thanks so much, I am still in a hurry to get this issue resolved. If you're going to offer solutions on a technical Windows help webpage, could you maybe double-check your work and get the details right before "helping"?

Answer 2

Error resetting Windows 10
What causes the problem when resetting the PC?
Possible solutions
When I try to reset my PC it says there was a problem?
Rehabilitate the Windows recovery environment
Run Startup Repair from the Recovery Environment
Using command prompt
Clean installation
Restore to the previous version from image backup

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When I try to reset my PC it says there was a problem?

Error resetting Windows 10

Windows 10 has an integrated feature Reset this computer that allows you to reset the computer to Factory Settings. With this feature, you do not need to use the factory recovery partition to reset the computer.

However, in some cases, the reset process may fail with a "There was a problem resetting the PC" error. Then it will be unchanged. Below you will find the solution for this problem.

What causes the problem when resetting the PC?

To learn more about the true cause of the reset failure in Windows, you can open the elevated command prompt and run "dir c: \ / a: sh" (without quotes). Then you will see a "$ SysReset" folder in the root directory of unit C :.

Open the file C: \ $ SysReset \ Logs \ Setupact.log to see the Reset my PC log in order to find out what the problem is. Then you can find the solution corresponding to the problem you face.

Possible solutions

Rehabilitate the Windows recovery environment

The most common cause is that the image of the Windows recovery environment is offline or corrupt.

First, you can open the elevated command prompt, and run the following command to see if it is served.

Reagentc / disable

Reagentc enable

This is possible to solve this problem automatically for you. If it doesn't work, you can copy the Winre.wim file from another computer to replace the original. If you cannot access this file, you can copy the entire Recovery folder.

The Recovery folder must be the root of the C: drive. You should be able to see all hidden files before viewing the Recovery folder.

If your hard drive has a Windows Recovery Partition, then this Winre.wim file is in that partition. You need to first assign a drive letter to the recovery partition before viewing its contents in Windows 10 File Explorer.

If the Windows 10 reset gets stuck or fails during the process, it is very likely that the reset image is corrupted. You can get a new image from the Windows 10 ISO file.

After copying the new Windows reset image to your hard drive, run the following command:

Reagentc / setosimage / path [image file location] / index 1

The command should be like: Reagentc / setosimage / path E: \ RecoveryImage / index 1

Then you can reset Windows 10 successfully.

Run Startup Repair from the Recovery Environment

If repairing recovery files cannot solve the problem, then a startup recovery begins.

1. To access the recovery environment, the easiest way is to click Restart while pressing the Shift key. You can enter recovery mode by booting from a Windows 10 recovery USB disk .

2. Then boot into Windows 10 recovery mode. Click on Advanced Options when the recovery screen appears.

3. Then click on Troubleshoot, next Advanced options, and then you can click on Startup Repair.

Using command prompt

If Startup Repair does not work, use another advanced option under Recovery Mode. Just execute the next elevated command.

cd% windir% \ system32 \ config

ren system system.001

ren software software.001

Then close the command prompt. Restart your computer and then you should be able to Reset Windows 10 without error.

Clean installation

If the solutions above cannot solve your problem, you can download the ISO file of the same Windows 10 version and do a clean installation, which works just like the Windows 10 reset.

If you already have Windows 10 activated and you don't need to re-activate it after reinstalling the same version of Windows. The steps of doing a clean installation are as follows.

1. Download Windows 10 Media Creation Tool

2. Use the Windows 10 media creator to download the ISO file.

3. Double click to open this ISO file, which will be mounted as a virtual disk.

4. Open the Setup.exe file in the Resource folder and then start the reinstallation of Windows 10.

Alternatively, you can also burn the ISO file to a USB drive or CD drive to run a clean installation.

Restore to the previous version from image backup

Instead of resetting Windows 10 or installing clean, you can also restore the system to the previous version from a backup if you have one. When you have successfully installed Windows and also configured it well, it is highly recommended to create a Windows 10 recovery image backup.

To create an image backup, AOMEI Backupper Standard is a professional tool that can protect the system and data in many ways. You can create a system image, disk backup, or clone the boot drive. You are also able to schedule computer backups automatically.

When you need, you can restore the system to any previous point you made the backup.

To restore the system with AOMEI Backupper:

1. Open AOMEI Backupper and click on the Restore tab.

2. From the Restore interface, select a backup image to restore. If the backup is not listed, click Path and locate it manually.

3. Select a backup point to restore the system image. If you want to restore the system to another location, just check the option at the bottom. Or click next to continue.

4. In the operation summary, confirm the information. If there is no problem, click Restore.

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Answer 3

How to restore Windows 10?
Types of hard reset in Windows 10 for PC
If I restore or do a hard reset of Windows 10 do I have to activate it again?
Restoring Windows 10 keeping my files
Restoring Windows 10 removing everything
Summary
How do I force a factory reset on Windows 10?

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How do I force a factory reset on Windows 10?

Windows 10 is proving to be a success , it is an excellent operating system that is installed on millions of computers. But, like all operating systems, it is not without some problems. Having to make updates on other operating systems and, above all, on a huge variety of hardware and devices, there is a possibility that we will encounter problems.

Also, there are times when we want to perform a total cleaning of our operating system , to leave it without programs that can give us problems, and with a Windows 10 configuration that is stable. Or, even, we may want to sell our computer and remove all traces of our personal data , files and programs.

For all these occasions, Windows 10 contemplates a possibility of restoring the operating system , or what we commonly know about mobile devices, doing a hard reset.

How to restore Windows 10?

To restore Windows 10, reset it or do a hard reset, you need to go to Settings and then to the Update and security section . There we can a section that indicates Recovery . If we click on it, we find on the right information on how to reset the PC. This is the first option.

Menu reset this PC.

Microsoft already tells us that if the computer does not run correctly, or you want to erase all the content, it can be reset to try to solve the problem . Pressing on the start button we start the wizard, and we will have access to several options.

Types of hard reset in Windows 10 for PC

Windows 10 includes three types of hard reset , reset or restore the PC. They are the following:

• Keep my files . With this option the entire operating system will be deleted but personal files such as music, documents, videos, etc. will be maintained.

• Remove all . This will erase both the operating system and personal files and settings.

• Restore factory settings . Computers usually come with a backup of the operating system as we have purchased it. This option should only be chosen in extreme cases, since it could also lead us to an earlier operating system, such as Windows 7 or Windows 8, having to perform the entire update process again.

Windows 10 allows you to keep files, remove everything or restore factory settings.

In all the options, it is clear that the operating system is completely erased and, therefore, the programs that we have installed on the computer.

If I restore or do a hard reset of Windows 10 do I have to activate it again?

As Microsoft said in its day, if we have a Windows 10 activated on a computer and restore or do a hard reset, no activation key will be necessary .

Windows 10 will detect our computer through the model and serial number, and will be activated as soon as it has an Internet connection . Moreover, during the process it does not ask for the activation key, and if it did, we can always give the option to skip and continue.

Therefore, do not be afraid to do a hard reset or restore Windows 10, because when finished it will remain activated as it was before .

Restoring Windows 10 keeping my files

If we choose the option to restore or do a hard reset of Windows 10 keeping my files , the system will perform an analysis of what we have installed to indicate that:

• The applications that are from the store will be easy to reinstall , as it will be enough to go to our library and choose the ones we want to have again.

• For classic desktop applications , the installation software will be needed to re-dispose of them . To do this, what Windows will do is leave us on the desktop a list of all those applications, so that we don't have to write them down, and then reinstall them.

Restore Windows 10 by deleting applications. WinPhone metro

Once we click on the following button, Windows 10 will summarize the operations to be carried out:

• Remove all applications and programs that were not included with the computer.

• Change the settings to their default values .

• Reinstall Windows without removing personal files.

To do this, the computer will restart and then begin the restoration process .

Restoring Windows 10 removing everything

In this option to restore or hard reset Windows 10 by removing everything , the process changes a bit. In this case the objective is to eliminate, in addition to the operating system, even personal files. Therefore, the following proposal offered by Windows 10 is to choose by which method personal files will be deleted:

• Fast but less secure method . Not because of the effectiveness of the process, but because the content of the files is not physically erased on the hard disk, and can be recovered by experts. This applies to us if the team is going to be for ourselves.

• Slower but sure method . In this option a definitive deletion of the data is made and therefore it becomes almost impossible for the data to be recovered. This option is the best if we are going to sell or give our computer.

Windows 10 allows you to remove only the files or clean the entire drive.

Once the deletion method has been chosen, Windows will proceed to indicate the operations it will perform:

• Remove all personal files and user accounts on the computer.

• Remove applications and programs that will not be included with Windows 10.

• Remove the changes made to the configuration.

And for this, the computer will restart and begin the restoration process .

Summary

As you can see, now we can proceed to clean and reinstall our Windows 10 whenever we want , and without downloading files or installation programs from anywhere. It is not the same as having a backup, of course, but in the end it is a quite effective substitute, since it will allow us to leave Windows 10 as newly installed .

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Answer 4

What do you do when automatic repair doesn't work?

First of all, try to backup data hosted on the hard drive (if possible) to prevent data hosted there from being damaged or lost

I saw the video you placed, I'm surprised that a BSOD does not appear as I thought when reading your comment at the beginning.

To repair that infinite loop, what you can do best is to reinstall the operating system because that problem may be occurring because a vital file of it has been damaged and cannot be recovered by more traditional methods.

Have you tried accessing the recovery partition of the computer to restore it to its factory state? Here's how to access that partition -> https://www.asus.com/support/FAQ/1012002/ 409 

Whether or not you can access this partition, comment on your next response

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