You can no longer access your Apple ID account and associated services? An alert message is displayed on your iPhone telling you that your Apple ID has been blocked for security reasons? Here is a troubleshooting guide to recover your account and access new data stored on iCloud..
Launch a verification procedure to unlock your Apple account
Apple has made a number of changes to its platform, including the implementation of different tools that take into account user behavior. In some cases, this can lead to improper account lockouts. The detection program will react and send an alert when there is no threat. What experts call a false positive.
You can wake up one morning with your Apple account blocked while you have been using iCloud for several years without any incident. However, don't panic. Users affected by a temporary suspension of their Apple ID have several solutions to unlock their account..
- Take your iPhone in hand
- Attempt to access one of the Apple services to trigger the opening of the alert window
- You should see the following message: Apple ID locked. Your Apple ID has been locked for security reasons
- Click the Unlock Account button
- The system will ask you to answer different security questions (name of your first school, what is your favorite book, first name of your mother, etc.)
- Once the answers have been validated, you will access the password reset page
- Follow the instructions given
Access to your various online services should normally be restored. You'll be able to download apps to your iPhone again, buy videos or music albums from the iTunes Store, and access your online storage.
Unable to answer security questions
If after several unsuccessful attempts your Apple ID remains locked, you will need to restore your password. This means that you will have to change the password for your account..
Note that it is preferable to carry out these operations from a computer with a standard physical keyboard. This will prevent you from making typos.
- Launch your web browser
- Open the site https://iforgot.apple.com/
- Enter your Apple ID i.e. the email address you entered when setting up your iPhone
- Follow the information given on the screen
- Certain questions will need to be answered before Apple can verify your identity.
- Then click on the Reset my password button
- Make sure your new password is different from the one you used previously
During the recovery process, you may be asked to enter a code sent to a backup email address or another mobile phone number.
Why was my Apple ID blocked?
Apple relies heavily on the security of its mobile devices and the personal information of its customers. Designed as a black box, the iPhone has a multitude of protection tools to prevent a malicious third party from accessing its content. So in the event of loss or theft, all data can be destroyed remotely.
But today the threats come mainly from the internet. You will certainly remember this story of intimate photos of celebrities stolen from iCloud and then published on the internet. The investigation had shown that the hackers had succeeded in obtaining the Apple identifiers (email address and password) of several stars using a phishing e-mail.
Since this story, the apple brand has implemented various security systems to shield its iCloud service. Now, a device constantly scans the different connections to your account and blocks access when it detects suspicious activity.
Thus in the event of abnormal use of an Apple service, the use sees appearing on his iPhone an alert message of this type: We noticed an unusual activity on your account. Your Apple ID has been locked for security reasons (use of third-party tools, different IP address, person who enters their password too often, etc.)
This means that all Apple services (iCloud, iTunes store etc ...) have been temporarily blocked as a precaution. Obviously this causes all kinds of difficulties for the user and in particular the impossibility of accessing his files hosted on iCloud but it is a useful protection intended to protect his data.