When we have acquired a Lenovo computer, whether they are tablets, computers - desktop or all-in-one - or laptops, we want to maintain this user experience over time. The more we work with our teams, the more they adapt to our tastes and needs. That is why a failure of the equipment is always a setback. Fortunately, we can always use the Lenovo Warranty to ensure proper repair..
The first thing to check is whether or not our device is within the warranty period. In these cases, we have to verify the serial number of the same on the Lenovo page. This number is usually on a sticker on the back of laptops and desktops. Also on tablets and smartphones, where it can also be found in the settings, in "System" we look for About the tablet. Here it is enough to touch on «Status» to see the serial number of the tablet. Generally, the consumer law offers buyers a two-year warranty on new products.
Processing the Lenovo warranty
If we are registered we can get technical assistance from the brand on our Lenovo product. The ideal thing when we buy a new equipment is to register it, since in this way the date of purchase with the one registered by the guarantee of the serial number will coincide. This is not a mandatory step, but it is highly recommended.
If we have not made the registration and we keep the purchase invoice there will be no problem, as long as it is within the warranty period..
With all the data in hand, it is time to contact the nearest Authorized Customer Service Center or Lenovo Technical Support Center. From here, a series of tests will be carried out by telephone to try to determine the extent of the fault. If this is not possible, then a case number will be assigned and they will indicate the service center to which we must take the equipment to perform a physical diagnosis of it.
In case of having to carry out a repair, once the diagnosis has been made, they will indicate the delivery time of the repaired equipment . In any case, for users who do not want to do without their equipment or seek to extend the warranty period beyond the legally established time there are different options..
Home Office and Personal Warranty Services
For personal or home office equipment, extra warranty and support services are offered to help improve system uptime, minimize maintenance and operating costs, protect data, and better control maintenance costs. They can be hired:
- Warranty extension , with longer protection against unforeseen repair or replacement costs. For those interested here we have more information. In most equipment the guarantee can be carried up to five years from the date of purchase.
- Warranty extensions that make it easier to adapt the response time and service level to suit the support needs of each type of user. A freelancer will often not be able to do without his laptop, while for an individual it is not so decisive. If you are interested, you can expand the information here. This guarantee includes the collection of the product at the customer's home, the coverage of parts and labor, as well as the intervention of a technician at the customer's home if necessary.
- Sealed Battery Warranty Service , designed for new generations of Lenovo notebooks, ultralight notebooks that include a non-user replaceable battery. If you are looking for more information you can find it here. If what we are looking for is autonomy in a team and little weight, we cannot let a mishap with the batteries ruin the user experience.
In addition, you can hire extra protection services, which are not generally covered by guarantees such as the following:
- Accidental Damages to cover damage from unintentional spills, impacts, electrical surges, and other similar accidents. We have all the details in the following link. This guarantee is more attractive in the first years of the equipment, when they are not yet amortized by the users.
- Drive retention that allows you to preserve your hard drive in the event of a failure to ensure your confidential data is protected. Here we have all the details of this type of guarantee. This is a service that can be very interesting for professionals who have sensitive client data, such as lawyers, but also if what we want is not to lose it, since we can use an additional external box, where we can mount the unit as an external hard drive and transfer the data to another drive, as long as the hard drive has not been damaged.
Lenovo Warranty Services for Business, Government and Training Centers
In the case of larger companies or government institutions or training centers, they have other types of additional guarantees that they can hire. In addition to the aforementioned they have:
- On-site installation service by a technician, helping to maintain business activity and productivity by managing repair in your company. It also frees IT staff from installing all internal components, so they can spend more time on other important systems. We can get more information about this type of product on the Lenovo page. In this way, we ensure that a Lenovo technician accesses the company's facilities with everything necessary to get the equipment running in the shortest time, without worrying about coordinating the arrival of repair parts and repair technicians.
- Priority technical support with direct access to advanced technicians 24 hours a day, 7 days a week, which is very interesting. Here you can see all the conditions of the service. This service avoids us having the immediate attention that companies demand when a problem arises, something fundamental to reduce the downtime of the equipment itself and to be faster in the diagnosis and resolution of the problem.
- Online data backup , an automatic and easy way to protect important data with an excellent military-grade encryption system . It does not require capital investment in hardware, initial costs are very low and administrative maintenance activities are minimal. Here you have the terms of service available, which have interesting solutions such as data deduplication so that the space occupied by the copy is not unnecessarily increased.
For home users, a standard Lenovo warranty or added accidental damage protection may be sufficient . The truth is that the cost of extended warranties and extras, we will need it more as the equipment becomes older, where little by little, like any component, its performance decreases, although good maintenance can leave it as new.
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