Question

WhatsApp only shows numbers - what to do?

Answer 1

Android
1st step:
2nd step:
3rd step:
4th step:
1st step:
2nd step:
3rd step:
4th step:
1st step:
2nd step:
3rd step:
4th step:
iPhone: Control access to contacts
1st step:
2nd step:
3rd step:
Quick guide: Update WhatsApp contacts
Quick guide: reset WhatsApp account
Quick start guide: Check app permissions
Quick Start Guide: Control Access to Contacts (iPhone)

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Here's what to do if WhatsApp isn't showing the names, just the numbers of your contacts..

Sometimes it can happen that instead of the contacts saved in the phone book, WhatsApp suddenly only shows the numbers. In this post we have collected several suggested solutions for you to solve the problem.

• Android
• iPhone

Android

• Update WhatsApp contacts
• Reset WhatsApp Account
• Check app permissions

Update WhatsApp contacts

Follow our step-by-step instructions or take a look at the brief instructions .

1st step:

Open WhatsApp and tap the green symbol for " New Chat " in the lower right corner .

2nd step:

Then go to the three-point menu at the top right.

3rd step:

Now tap on " Update ". WhatsApp will then automatically update all of your contacts.

4th step:

When the process is complete, you will be notified of this and the names of your contacts should reappear.

Reset WhatsApp Account

Note: WhatsApp warns that resetting the account will delete messages, contacts and other data from your phone. Therefore, make sure that you have created a backup beforehand. How to create a WhatsApp backup..

To do this, follow our step-by-step instructions or take a look at the brief instructions .

1st step:

Open the settings of your smartphone and navigate to the point " Accounts and backup ".

2nd step:

Now tap on the option " Accounts ".

3rd step:

Then go to " WhatsApp ".

4th step:

Now tap on " Remove Account " and then repeat the steps from our first guide .

Check app permissions

The incorrect display of the numbers can also have its origin in a blocked app authorization. Follow our step-by-step instructions or take a look at the brief instructions ..

1st step:

In the settings of your smartphone, first tap on " Apps ".

2nd step:

Then scroll down and select WhatsApp .

3rd step:

Then go to the point " Permissions ".

4th step:

Now activate all the sliders here and perform a restart .

iPhone: Control access to contacts

Follow our step-by-step instructions or take a look at the brief instructions .

1st step:

Go to the settings of your iPhone. There, tap on " Privacy " ...

2nd step:

... and then on " Contacts ".

3rd step:

If the slider next to WhatsApp is n't activated, activate it .

Quick guide: Update WhatsApp contacts

1. Go to the green icon at the bottom right.
2. Then tap on the three-point menu and select " Update ".

Quick guide: reset WhatsApp account

1. In Settings, select Accounts & Backup .
2. Then go to " Accounts ".
3. Now tap on " WhatsApp ".
4. Finally select " Remove Account " and repeat the steps from the instructions Update WhatsApp Contacts .

Quick start guide: Check app permissions

1. First tap on " Apps " in the settings of your smartphone .
2. Scroll down and go to " WhatsApp ".
3. Now select " Permissions ".
4. Finally, activate all sliders and start your smartphone again .

Quick Start Guide: Control Access to Contacts (iPhone)

1. In the settings of your iPhone, first go to " Data protection ".
2. Then tap on " Contacts ".
3. Finally, make sure the slider next to WhatsApp is checked or turn it on.

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