+3 votes
177 views
I have an iPhone 5c and I've tried connecting to my iTunes and the Apple Store in my settings, but I keep getting a "Verification failed. There was an error connecting to your Apple ID." Error. I don't know how to solve this problem. When I go to my iCloud on my iPhone it says my email is not verified, even though I went to my email and verified it it is not recognized as verified on my iPhone .

in iPad by (482k points)
reopened by | 177 views

2 Answers

+5 votes
Best answer

This could be due to several scenarios. One of the most common things to check is if you are actually connected to the internet (preferably WiFi)? I've seen a lot of people not realize they weren't connected, especially after an iOS update.

Additionally, two of the most common things to try are:

  • Restarting your iPhone completely (i.e. holding down the Power and Home buttons for about 10 seconds until the Apple logo appears on a black screen)
  • Disconnect and reconnect. (See steps below)

You don't actually specify which version of iOS you're using, but here are some generic steps to follow:

  1. Go to Settings > iTunes & App Store
  2. Tap your Apple ID at the very top
  3. Tap Logout
  4. Now log back in

I hope this helps you. Let us know you're leaving, because there are other ways to fix this problem.


by
selected by
In my case, I was trying to disable Find iPhone so I could erase a phone. This produced the verification failed error. Signing out of iTunes didn't help. HOWEVER, signing out of iCloud, rather than turning off Find iPhone, worked. Then I could reset the phone.
+3 votes

It was driving me crazy! By accident, the “automatically set date/time” had been turned off, and the date was way off. Reactivating it made everything work again! Apple ID worked and all Google apps (YouTube) started working again.

by
I can confirm that it was also the solution on my iPad.

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