Question

How do you solve problems with a Chromebook's touchpad?

Answer 1

Get started with touchpad troubleshooting
Step 1: clean the touchpad
Step 2: restart the Chromebook
Step 3: check the settings
Optional: perform a hard reset

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Has your Chromebook's touchpad stopped working properly? In many cases, you can easily fix this yourself by cleaning the touchpad and restarting your Chromebook. Here we explain how you can solve the touchpad problems of your Chromebook yourself in 3 steps.

Get started with touchpad troubleshooting

There are 3 easy steps you can take to solve problems with your Chromebook's touchpad:

• Step 1. Clean the touchpad
• Step 2. Restart the Chromebook
• Step 3. Check the settings

Step 1: clean the touchpad

First clean the touchpad. Use a dry and clean cloth to do this. Then drum your fingers on the touchpad for 10 seconds to remove any dust particles and crumbs.

Step 2: restart the Chromebook

Now restart the Chromebook:

1. Press and hold the power button for 5 seconds, then release it.
2. Wait for the Chromebook to completely shut down.
3. Press the power button.

Step 3: check the settings

Navigate to the touchpad settings:

1. Click the status box in the lower right corner.
2. Click the Settings icon . This is a gear.
3. Scroll down and click Touchpad .
4. Make sure that the tap-to-click function is activated. This is the top option.

Optional: perform a hard reset

Don't the above steps work? Then do a hard reset:

1. Click the status field in the lower right corner.
2. Click the deactivation icon.
3. Wait for the Chromebook to completely shut down.
4. Press and hold the update button. You can recognize this button by the symbol with an arrow that forms a circle.
5. While holding the refresh button, press the power button.

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