Question

PSN: login failed - what to do?

Answer 1

Check PSN connection
Check PSN account details

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Having trouble signing in to PlayStation Network? We'll show you what you can do..

There are several reasons why you might get an error signing in to PlayStation Network (PSN). From a lack of connection on both sides of the internet line to problems with the PSN account. We have the right solution for you.

• Check PSN connection
• Check PSN account details

Check PSN connection

A connection failure can occur if your game console is not connected to the internet. Therefore, first check whether your PlayStation is set up in the WLAN and connected to it. You can check this via Settings > " Network ". If you are using a LAN cable for your Internet connection, check this too.

If the console is still connected to the WLAN or via a LAN cable, you should check your router . It often helps to restart the device . You can either do this via the device's web interface or you can disconnect the device's power supply, wait about half a minute and then reconnect the device to the power supply.

If these tips didn't help, the problem is probably not on your side, the management. The PlayStation Network is regularly maintained or may currently have a malfunction . You can check whether there is maintenance or a malfunction on the official PlayStation status page . Alternatively, you can also look at allestören.de to see whether there are currently any problems.

By the way: If you get the error message "WS-37432-9" there is a problem with the PlayStation servers. Just try again to connect to the PlayStation Network later.

Check PSN account details

Another source of errors can be incorrectly entered login data , especially when entering them with a controller. Make sure your login ID and password are correct. If you have forgotten your password for your PSN account, we will help you recover it here.

In rare cases it can happen that your PlayStation Network account from Sony locked was. You can tell from the error message " WS-37397-9 ". If this occurs, your account has been blocked for violating the terms of use. You should contact Sony customer service for specific information put in touch. You should do the same if none of our tips have helped you so far..

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