+4 votes
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Microphone sound problem Xiaomi Poco X4 and Poco F4 | calls are not heard

in Android by (551k points)
reopened | 161 views

1 Answer

+5 votes
Best answer

1 Check sound settings on Xiaomi Poco X4 and Poco F4
2 Perform sound test Poco X4 and Poco F4
3 Disable Google Assistant Poco X4 and Poco F4
4 Update Poco X4 and Poco F4

Our mobile phone is undoubtedly one of the devices we use the most in our day to day, so configuring it correctly and making all its functions work correctly is important so that we feel comfortable while using it..

 

The options that we have when using it are immense, but it is undoubtedly important that for many of them we need to use the microphone and perhaps we will see that it does not work correctly or that when we receive a call, it is not heard. .

 

In this case, we must solve the problem as soon as possible, in order to be able to use the phone again correctly and without problems. That is why below we show you all the steps you must follow to know how to solve the sound problems in the Xiaomi Poco X4 and Poco F4 microphone and fix that calls are not heard

 

First of all you should carry out the following checks to see if this solves the problem..

  • Disable airplane mode if active
  • Check phone volume with side buttons
  • Turn off the phone and remove and insert the SIM again
  • Turn off Bluetooth
  • Check that the speakers are clean and not obstructed
  • Let the phone run out of battery and charge it to 100%
  • restart the phone

 

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1 Check sound settings on Xiaomi Poco X4 and Poco F4

 

Step 1

We go to "Settings" and then to "Sound and vibration"

 

image

 

Step 2

Here we are going to check that we do not have Silent Mode or Do Not Disturb Mode activated and that the volume levels are correct

 

image

 

Step 3

Also check that you are not in vibrate mode only

 

image

 


2 Perform sound test Poco X4 and Poco F4

 

Step 1

We go to "Settings" and then to "About the phone"

 

image

 

Step 2

Click on "All specifications"

 

image

 

Step 3

Then we will click 5 times on "Kernel Version"

 

image

 

Step 4

The CIT menu will open where we can make different checks. In this case we are going to test that our microphones are fine with the "Main MIC" and Top MIC" options.

 

image

 

step 5

If both are fine, the problem may be some sound configuration.

 

image

 


3 Disable Google Assistant Poco X4 and Poco F4

 

Step 1

We will go to the Google panel

 

image

 

Step 2

Click on our user and choose "Settings"

 

image

 

Step 3

Here we click on "Google Assistant"

 

image

 

Step 4

Click on "Hey Google and Voice Match" and check that it is disabled

 

image

 

step 5

We will also go to "Settings - Applications - Manage applications"

 

image

 

step 6

Here we will disable or force stop the services related to the "Google Assistant" or "Voice Assistant"

 

image

 


4 Update Poco X4 and Poco F4

 

Step 1

We go to "Settings" and then to "About the phone"

 

image

 

Step 2

If there is an update available, the "Update" option will appear.

 

image

 

In this way you will be able to solve the problems you have with the phone's speaker and microphone. In the event that this is not the case, you must restore the phone to its factory settings, making a previous copy of all the data that you have stored on it, or contact Xiaomi technical service.

 


by (3.5m points)
edited

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